IT Certification, Pearson Vue, Ethics

IT Certification, Person Vue, business ethics and money theft

Fool me once shame on you, fool me twice shame on me:

Have you been advised to do certification to help you getting a job? Have you ever experienced being robbed of you money and being helpless to get it back? Do not want the experience repeated? Avoid the Person Vue certification trick.

It gets even worst since the brain conditioning works so well for the majority of people.

They do not see, how the theft of they money is so unethical, they probably keep paying again and again.

IT certification is one way to prove the required level of knowledge of a particular vendor product or subject.

You made to think certification will get you a job

We just do this since this is the quick way to be ready for a job and it is additional evidence of commitment to a particular interest.

So we do not even think about questioning if it is sensible, adequate, efficient or as a matter of fact the way the certification awarded is an ethical business practice.

The way I understand business is that there are two parties, one that provide a service or product and there is the receiver of that service or product.

There is an exchange of an agreed payment for the service or goods to make the transaction complete.

With the practice of certification testing the candidate pays upfront. They take the money even if the testing can not occur due to an unforeseen event on either side. To me, that is an unethical business practice.

Rest easy we set the trap 

And it does not matter how the terms and conditions established. It might be legal for the certification provider, in my case Person Vue, it is still unethical. Take the money without providing the service is morally wrong.

The system is set up in a way that there is nowhere else to go to have for example the Cisco certification exam done, so you are forced to sign up and hope for the best.

Hope that you do not encounter any obstacles to making it to the exam venue on the day.

The risk is all yours, and there is nowhere to go to complain about a meaningful resolution when the money is taken without taking the test.

I attach here my correspondence with Person Vue for others to learn and to be warned.

However, there is not a lot of use of this article if I did not try to change this unethical business practice.

Creating and signing the disgruntled customer register

First of all, I would like to see if there are others who think the same way as me. If so, please sign the unhappy Pearson Vue customer register!

We should start brainstorming a better way to learning and testing knowledge, preferably in a way that provides evidence of actual knowledge level and not brain-dump test results.

Finding a better way should benefit employees and employers alike.

The following is my correspondence with Pearson Vue about my missed appointment that cost me over 300 Australian dollars and received nothing in return.

This is not a matter of if, but when it will happen to you. If you are planning to do multiple certification tests of the major IT vendors through Person Vue test centers, you will likely to lose your money sooner or later.

” On Sun, Aug 16, 2015 at 9:54 AM, <laz@armadaleitsupport.net.au> wrote:

The following information was submitted from PearsonVUE.com on 8/16/2015
4:24:27 AM for the Asia-Pacific team.

*How can we help you? *:*
I missed my test appointment due to marking the date on my wall calendar  to 30th of August instead of the actual July appointment.

I am not able to fund this exam again due to financial circumstances. I know the policy is not to refund no shows.

I think a reminder email would go a long way to help test takers to make sure they do not miss or be able to reschedule their appointments.

Is there any way that with a penalty amount I would be able to reschedule this exam please?

Thank you for your help

Laszlo Jakso

*Testing program *:* Cisco CCNA

*Candidate Contact Information*

*First name *:* Laszlo
*Last name *:* Jakso
*Phone *:* xxxxxxxxxxx
*Email *:* laz@armadaleitsupport.net.au

*Country *:* Australia
*Address line 1 *: *xxxxxxxxxx
*City *:* xxxxxxxxx
*State / Province:* Western Australia
*ZIP/Postal Code:* xxxxx

**********************************************************************************

Quoting “Pearson VUE AP Customer Service, -” <pvapcustomerservice@pearson.com>:

Dear Laszlo,

Thank you for contacting Pearson VUE.

Unfortunately, we are unable to honor your request.

If you have any further questions or inquiries, please contact us again.

With Kind Regards,

Amandeep S.

Pearson VUE Customer Service | Asia-Pacific Region
pvapcustomerservice@pearson.com

*Please visit: **http://www.pearsonvue.com/contact/vuephone*
<http://www.pearsonvue.com/contact/vuephone>* for a complete list of our
contact numbers.*

*Pearson *
Always Learning
Learn more at www.pearsonvue.com

****************************************************************************************

On Tue, Aug 25, 2015 at 2:56 AM, <Laz@armadaleitsupport.net.au> wrote:

Dear Amandeep S.,

Thank you for your reply. I am disappointed with the outcome of my request.

I am sorry that in my first email I did not do my usual spell check and did not took the time to make sure I make myself clear about the way I felt.

I was giving the wrong impression, and you might think I do not care about my writing or the matter I am writing about, and I am not giving the business the respect it deserves.

I was upset about making the appointment marking mistake on my wall diary, marking the date of the test on the wrong month.

I was pressed for time taking considerable precious time away from my morning time allowed to get to work.

I panicked when I realized how easy it is to loose my hard earned money and what that money could by as it is for example worth almost two months of my family winter heating cost.

It was a genuine mistake as you can see on the inserted photo of my diary.

I am not asking for charity; I am asking to be provided with a service value for money.

At the end of the day, I have not committed any offense or crime to be punishable by law, and you are not a court with authority to take money this way like a parking fine or traffic offense or fraud or any kind.

In my opinion, no matter how we twist and turn the terms of conditions of use of a service, taking someone’s money without returning value is unethical.

I am appealing to your sense of business or common ethical values when asking for a credit back to my account.

I am sure you can honor my request just try and consider the circumstances, we all have to try to do things better for improvement in our life and businesses.

Also by taking candidate test money without providing a service equal in value, will only improve your financial bottom line and has no benefit for education, it is counter productive, it hinders chances rather than promote progress.

In my opinion, not providing a reminder email for the test coming up is the other example of inadequate customer service, that can lead to an assumption that your business is expressing arrogance to clients rather than provide genuine ( customer ) service.

I promise I will be extra careful myself not to waste your time, and I will avoid missing an appointment again with Pearson Vue in the future.

Thank you for your time and understanding,

Kind regards,

Laszlo Jakso

******************************************************************************************************

Dear Lazlo,

Thank you for contacting Pearson VUE.

Unfortunately, we show no record of an attempted reschedules of that appointment. If you have a confirmation e-mail of the reschedule or a screen print from when you made the reschedule, please send it to us so that we may investigate further.

If you do not have either of the required items, then we will not be able to reschedule the missed appointment, and you will have forfeited your exam fee.

If you have any further questions or inquiries, please contact us again.

With Kind Regards,

Gaurav S.

Pearson VUE Customer Service | Asia-Pacific Region

pvapcustomerservice@pearson.com

Please, visit:http://www.pearsonvue.com/contact/vuephone for a complete list of our contact numbers.

Pearson

Always Learning
Learn more at www.pearsonvue.com